{"id":23,"date":"2016-01-01T06:13:46","date_gmt":"2016-01-01T06:13:46","guid":{"rendered":"http:\/\/lennycheng.com\/blog\/?p=23"},"modified":"2017-01-04T08:22:19","modified_gmt":"2017-01-04T08:22:19","slug":"best-flight-service-ever","status":"publish","type":"post","link":"http:\/\/lennycheng.com\/blog\/2016\/01\/01\/best-flight-service-ever\/","title":{"rendered":"Best Flight Service Ever!"},"content":{"rendered":"<p class=\"font_8\"><span class=\"transparent\">This morning, I celebrated New Years at 35 000 feet in the air. The flight crew\u2019s enthusiasm <\/span>encouraged fellow passengers to wake up from their naps and cheer as we crossed from one year to another. I was amazed by the crew\u2019s outstanding service throughout the flight and wondered what they did to provide such amazing services:<\/p>\n<ul class=\"font_8\">\n<li>\n<p class=\"font_8\"><span class=\"transparent\">Outstanding action. Before we took off, the pilots allowed me to visit their cockpit and let me turn on and off the cockpit lights! I had never touched a control in a commercial jet before and this was my first time! It was so exciting because I actually flipped a switch that controlled a part (albeit a non-crucial part) of a Boeing 737! Best pre-flight experience ever. I then remarked to my mom \u201cI touched a button,\u201d to which the flight attendant standing next to the cabin doors cheerfully quipped \u201cBraver than me.\u201d The pilots\u2019 generosity and the flight attendant\u2019s witty remark created a warm-hearted first impression.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul class=\"font_8\">\n<li>\n<p class=\"font_8\"><span class=\"transparent\">Inclusive language. The flight crew\u2019s choice of words created an inclusive atmosphere. Eg, \u201cWe invite you to join us for a meal of either fish sandwich or pizza sandwich\u201d, \u201cIf you have any questions, please let us know and we will be happy to assist you\u201d. As we were leaving the plane, the flight crews \u201cHappy New Year!\u201d gave us a warm start to the new year.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"font_8\"><span class=\"transparent\">Cheerfulness. The flight crew\u2019s happy\/neutral facial expressions and cheerful intonations brought genuineness to their words. Even \u201cthank you for flying with us\u201d felt genuine.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul class=\"font_8\">\n<li>\n<p class=\"font_8\"><span class=\"transparent\">Celebrations! At exactly 12:00, the announcements turned on and the flight crew wished us a happy new year. This was the most heartfelt and genuine \u201cHappy New Year\u201d I had ever heard. The crew hugged each other and then walked down the aisle to high-five everyone who was awake. We passengers clapped and cheered for the start of 2016. Best new year celebrations ever!<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"font_8\"><span class=\"transparent\">The kind atmosphere, initiative actions, and the crews\u2019 cheerfulness presented a very memorable flight.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This morning, I celebrated New Years at 35 000 feet in the air. The flight crew\u2019s enthusiasm encouraged fellow passengers to wake up from their naps and cheer as we&#8230;<\/p>\n","protected":false},"author":1,"featured_media":24,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/posts\/23"}],"collection":[{"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":1,"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/posts\/23\/revisions"}],"predecessor-version":[{"id":25,"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/posts\/23\/revisions\/25"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/media\/24"}],"wp:attachment":[{"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/media?parent=23"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/categories?post=23"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/lennycheng.com\/blog\/wp-json\/wp\/v2\/tags?post=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}